Privacy Policy
1. Our Commitment to Privacy
North Ryder is committed to protecting your privacy and handling personal information responsibly and transparently. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) governing the collection, use, disclosure and storage of personal information.
This Privacy Policy explains how North Ryder collects, manages and safeguards personal information obtained from customers, website users and other stakeholders.
For the purposes of this Policy, personal information means information or an opinion that identifies, or could reasonably identify, an individual.
2. Collection of Personal Information
North Ryder may collect personal information when you:
- Use or browse our website
- Contact us by phone, email, SMS or online enquiry
- Request a quote or book a service
- Provide feedback or participate in surveys or promotions
The personal information we collect may include, but is not limited to:
- Name
- Business name
- Telephone number
- Email address
- Postal address
- Payment or billing details
- Any other information you voluntarily provide
We may also collect additional information if required to deliver our bus charter, coach hire, minibus hire or transport services.
3. How Personal Information Is Collected
Personal information is collected directly from you through:
- Online forms and website interactions
- Direct communications (telephone, email, SMS or in person)
- Third parties where authorised or required by law
Where personal information is received from third parties, we take reasonable steps to ensure it is handled in accordance with this Privacy Policy.
4. Use of Personal Information
North Ryder uses personal information to:
- Provide transport, charter and related services
- Process enquiries, bookings and payments
- Communicate service updates and operational information
- Improve our services, website functionality and customer experience
- Inform you about new or additional services, where permitted by law
We may contact you via telephone, email, SMS or post.
5. Disclosure of Personal Information
We may disclose personal information to:
- Employees, contractors and authorised representatives
- Insurers, professional advisers and service providers
- Third parties necessary to deliver our services
Personal information is disclosed only where reasonably required and handled confidentially.
We may also disclose personal information where required to comply with legal obligations, including court orders, subpoenas, regulatory requirements or law enforcement requests.
Information may be stored or processed outside Australia. By providing personal information, you consent to overseas disclosure where permitted by law.
In the event of a business sale, restructure or transfer of assets, personal information may be transferred to a third party subject to confidentiality obligations.
6. Security of Personal Information
North Ryder takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures include physical, electronic and administrative safeguards. However, no method of data transmission or storage is completely secure, and information is provided at your own risk.
7. Access and Correction
You may request access to personal information held about you in accordance with the Privacy Act 1988 (Cth). A reasonable administrative fee may apply.
If you believe your personal information is inaccurate, out of date, incomplete or misleading, please contact us and we will take reasonable steps to correct it.
Requests should be directed to:
Email: [email protected]
Updated: 16th December 2025